Shipping and delivery policy

For municipalities far from the main city, delivery time is 1 to 8 business days.

It is understood that any person who is at the address where the delivery must be made will be duly authorized by the Client to receive their order. Consequently, misterhookah.co is exonerated from any responsibility for the delivery made, as long as it is made to the address registered at misterhookah.co.

For restricted use products, including, but not limited to, liquor, veterinary pharmacy products, machinery, gardening products, category I and II agrochemical products, there must be a person of legal age authorized to receive them, otherwise they will not be delivered. the request. If no one receives the order at the indicated address, misterhookah.co will return the products to the respective warehouse and the Client will be obliged to contact misterhookah.co within a maximum of five (5) business days so that we can proceed. to its reshipment, in which case the expenses generated by the same will be borne by the client and, until they are cancelled, misterhookah.co will not be obliged to make the shipment again.

If the order is not received at the indicated address after 2 (two) visits by the carrier, misterhookah.co will proceed with the return of the products. In this case, the Client will be obliged to contact misterhookah.co within a maximum period of three (3) calendar days to proceed with its reshipment, in which case the shipping and insurance costs generated will be borne by the Customer. Client and, until they are paid, misterhookah.co will not be obliged to make the shipment again.

If the Client does not proceed to request the reshipment within the indicated period or does not make the payment of the additional value for the reshipment, misterhookah.co may withdraw from the business and will only be obliged to return the amount paid for the products, discounting the value of the expenses incurred for transportation.

Misterhookah.co is autonomous to choose the transport company to ship the orders; The client may not demand that its delivery be made by a specific company.